Privacy Policy

This Privacy Policy outlines the principles and practices followed by to safeguard the privacy of our website visitors. It explains the types of information we collect, how we use it, and the measures we take to protect it. By using our website, you agree to the terms of this Privacy Policy.

If you have any questions or need further information regarding our Privacy Policy, don’t hesitate to contact us via email at contact@accidenthelpline.us

This Privacy Policy applies exclusively to our online activities and pertains to the information shared or collected on the www.accidenthelpline.us website. It does not govern offline information collection or information obtained through channels other than our website.

Consent

By using our website, you consent to our Privacy Policy and agree to comply with its terms.

Changes to the Privacy Policy

We may modify this Privacy Policy periodically and without prior notice. Such changes will be helpful immediately upon their posting on our website. We encourage you to review this page regularly to stay informed about updates. Your continued site use after changes have been made indicates your acceptance of the revised Policy.

Additional Disclosures

In certain cases, we may provide you with “just-in-time” disclosures or supplementary information about data processing practices for specific parts of our website. These notices may expand upon or complement this Privacy Policy, providing you with additional choices regarding using your personal information.

Third Parties

Please be aware that this Policy does not govern third-party information processing. This includes instances when you visit a third-party website or interact with third-party services, whether accessed through links from our Sites or shared with them as described in this Policy. It is necessary to review the privacy policies of such third parties before disclosing any information to them.

When you contact a phone number provided on our Sites or submit an inquiry for an estimate, quote, or service, we collaborate with our network of Partners (referred to as “Partners”) who compensate us for rendering this service. The purpose is to connect you with contractors (“Contractors” or individually a “Contractor”) who can provide estimates and other relevant information pertaining to your inquiry. Our terms of service mandate that Partners utilize Personal Data in compliance with applicable local, state, and federal laws, rules, and regulations. It is important to acknowledge that once Personal Data is transferred to our Partners or Contractors as part of our services, it is no longer within our jurisdiction or control. Each Partner and Contractor maintains its own Privacy Policy, and you should contact them directly for information regarding their use of your Personal Data.

Personal Information

The term “Personal Data” encompasses all information that is relevant to an identified or identifiable individual. This includes data relating to their performance, logs, and cookies, which can be connected to that particular individual. We collect and process various types of information as part of our operations. Please note that the specific examples of Personal Data elements provided are for illustrative purposes only and are subject to change. In certain instances, we may generate anonymous records from Personal Data to fulfill specific business objectives for ourselves, our Partners, and our Affiliates as defined herein. Any information anonymized or aggregated no longer qualifies as Personal Data, and we retain the right to utilize, share, and retain such information indefinitely for any lawful purpose.

Contact Data: This includes personal information used to contact you, such as your name, company name, title, email address, physical address, phone number, and username.

Performance & Log Data: Performance & Log Data encompasses information generated through your utilization of our Sites. This data includes but is not limited to, your IP address, browser type, operating system, command line information, diagnostic details pertaining to the Site (such as crash activity reports), the referring webpage, pages visited, date and time of access, your geographical location, your mobile carrier, your device and application IDs, and search terms.

It is important to note that depending on the legal framework of your country of residence, your IP address may be considered personally recognizable information.

Cookies: This is a small data file created by websites and saved by your web browser. Cookies store information about your preferences and help personalize your online experience. Certain cookies and similar technologies may collect personal information or become personal when combined with other data.

Web Pixels: HTML code snippets that track user behavior on our website, including referring sites and form submissions. Web Pixels may collect personal information or become personal data when combined with other data.

Other Data: Any additional information you provide us, such as survey responses, blog comments, or other communications.

Collection and Processing

We gather your Personal Data via our Sites and through phone interactions when you contact the inquiry number listed on our Sites. Our Sites are accessible to the public, and any information disclosed there may become visible on search engines or other publicly accessible platforms. Unrelated third parties may crawl, search, and utilize this information. We advise refraining from posting sensitive information to avoid unintended public disclosure. Furthermore, please ensure that you grant us explicit permission to use and share any phone number you provide us by the terms outlined below.

Quote Requests: Upon submitting a request for an estimate, quote, or any other form of information, on our Sites, we may utilize your Personal Data to connect your request with a suitable Partner or Contractor from our network.

Marketing: When you reach out to us through the Sites, we may store your Contact Data in our customer relationship management system. By providing us with your mobile phone number, you explicitly grant us, our Partners, and Contractors permission to send text messages to that number.

Security: We utilize your Personal Data to strengthen the security of our Sites and safeguard against spam, malware, and other potential security risks.

Sharing

We may share your Personal Data with various parties based on the purpose and context. This includes Partners within our Partner Network, Service Providers, Affiliates, and Third-Party Partners. We may also share information in the event of a business transaction or legal disclosure.

Retention

We store Personal Data for the duration required to fulfill the purpose(s) for which it was initially processed, along with a reasonable period afterwards. This includes retention for Site Activity, Marketing, Cookie Data, and Call Recording.

Your Rights and Choices

In accordance with applicable law, you have rights concerning Access, Rectification, Erasure, and Data Export. You also have choices regarding Consent, Opt-Out, Telemarketing, and Cookies.

International Transfers

We operate within the United States, but our Sites can be accessed globally. By accessing our Sites, you consent to the transfer of your information to the United States.